CubeSugar Studio Docs 🎈

Push Service and Common Errors

Question 1: Why am I not receiving push notifications on my phone?

Please check the push logs to confirm if there are any error messages. If you need assistance, please provide your sendkey, and we will help investigate.

Question 2: Why do I keep getting 429 errors when pushing?

This occurs when the IP has exceeded the API call limit within 24 hours. Please stop calling for 24 hours and try again.

Question 3: How can I check my membership expiration date?

Question 4: What formats are supported on the push message page?

Currently supports Markdown syntax, including tables and images, but HTML tags are not supported.

Question 5: How can I monitor multiple devices and receive offline notifications?

ServerChan is a notification interface that needs to be used with monitoring tools (like uptimekuma). Configure heartbeat detection and enable ServerChan notifications.

Question 6: Why do I get an error when pushing base64 images?

ServerChan doesn’t support pushing base64 images directly. Please upload to an image hosting service first and use the image URL for pushing.

Question 7: How can different push tools use the same DingTalk robot simultaneously?

It’s recommended to bind different DingTalk robots for each platform, assign them to the same group, and set remarks to distinguish push sources.

Question 8: What should I do when there’s an error with special characters in the push message title?

Please ensure there are no line breaks or other special characters in the title parameter.

Question 9: How do I configure DingTalk group to receive pushes?

Select DingTalk group in the channel settings page and fill in the DingTalk group’s WebHook URL.

Question 10: Links in push messages aren’t clickable, how can I fix this?

Please confirm you’re using Markdown syntax for links. HTML format links are not supported.

Question 11: Why do image pushes fail?

ServerChan doesn’t support pushing base64 format images directly. It’s recommended to upload images to an image hosting service and use the URL for pushing.

Account and Subscription Management

Question 1: How can I check my membership expiration date?

You can view your membership status and expiration date by visiting the subscription management page: https://sct.ftqq.com/subscribe.

Question 2: What should I do if my membership isn’t active after purchase?

If your membership hasn’t been activated, please provide your WeChat order number and contact ServerChan customer service for assistance.

Question 3: Will membership auto-renew after expiration?

Auto-renewal is not supported; users need to make manual payments.

Question 4: Can I change the bound WeChat account?

Direct WeChat account changes are not currently supported. Please contact customer service if you need to change.

Question 5: Is the information on the subscription page updated in real-time?

Yes, the status information on the subscription page is updated in real-time, and you can check the latest data at any time. You can also click the “Refresh button”.

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